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Frequently Asked Questions of Physical Therapy
What Should I wear to my first appointment?
It is best to wear comfortably fitted clothing/ gym attire. This way you will be able to stretch and move about with ease. Please wear shoes or sneakers.
What do I need to bring to my first appointment?
You will need picture identification to be allowed into the YMCA. Please also bring your insurance card(s) along with you and your doctor's referral for PT. If possible, we ask that you complete the New Patient Forms ahead of time and give them to us prior to your first appointment.
How long will my appointments be?
Your first appointment will be 45 minutes to one hour. This will give your therapist enough time to go over your history with you, and conduct and in-depth evaluation. Thereafter, appointments are typically 30-45 minutes.
How many weeks will I need physical therapy?
This will be determined during your course of treatment, depending on how serious your injury is, how long you have had the injury, and how well you are responding to physical therapy. Keeping up with the at-home exercises that your therapist gives you will increase the probability of a faster recovery.
What is my responsibility during physical therapy?
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To come to your appointments on time
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To call us 24 hours before your scheduled appointment if you need to reschedule
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To keep up with the at-home exercises that your therapist has given you
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To pay your copay, deductible, co-insurance promptly
Will my insurance cover physical therapy?
Each insurance company plan is different. Once we have your insurance information we will call your insurance company to verify your benefits and we will let you know as soon as possible. We are happy to provide this service for you, however, it is your responsibility to know what your insurance benefits are. You are able to find our your benefits by calling the customer service number on the back of your insurance card.
If you have a high deductible plan, you should check to see how much of your deductible has been met. Payment of therapy services rendered at Capital PT will be your responsibility if insurance denies claims because your deductible has not been met.
Will I have a copay?
Your insurance company also determines if you have a copay and how much it is. We will find out for you when we call the insurance company to verify your benefits.
What if I hurt worse between my appointments?
Please contact us if you have any strange or increased pains between appointments.
What if I don't have insurance?
We can still treat you as a self-pay patient. Our self-pay rates are available upon request.
Where do I park?
There is metered parking available on the streets adjacent to the YMCA. There is also metered parking inside the parking garage that is next to the YMCA. There is handicapped parking available right in front of the YMCA and inside the entrance to the parking garage.
